Following the Cadence acquisition of Verisity, VPA support is now provided within the Cadence infrastructure. In consequence, there are two recommended ways to ensure that your service request is immediately assigned to a VPA support specialist. Please do not submit your initial request in free text, as that will significantly delay assignment of your request.

Using SourceLink

A SourceLink account lets you download releases of VPA products, search for solutions to common problems, receive announcements on product releases, submit service requests, and track your open service requests. Cadence strongly encourages everyone to submit requests via SourceLink.

To use SourceLink to submit a service request:

1. If you do not yet have a SourceLink account, go to  http://sourcelink.cadence.com and click sign up.
   
   You must provide a valid HostID for any VPA product (Specman Elite, vManager, eVC, or other). The HostID is contained in the SERVER line of your VPA product license file.
   
   Note: If you already have a SourceLink account, then you only need to update your SourceLink preferences to include a valid HostID for a VPA product.
   
   
2. Log in to SourceLink, and on the upper left side of the page click Service Requests and then Create Service Request.
   
   A form is presented for submission of your service request.
   
   Note: For Cadence Platform, choose Functional Verification from the dropdown menu.
   

If you have any difficulty opening or using your SourceLink account, contact your regional Cadence support agent. Telephone numbers are available at  http://sourcelink.cadence.com/en/help/Contacts.jhtml

Using the Support Button in Your VPA Product

The advantage of using the Support Button is that it automatically adds useful information from your environment to your service request. This can save you much time and substantially reduce the time to resolution of your request.

Note: You must still have a SourceLink account to access the Solutions data base and track your open requests.